You can also try manually updating the Roku, which will only work if Amazon has rolled out a patch. The Roku will flip the menu up three times, freeze and then restart. On the remote: Press the Home button 5 times, Up button 1 time, Rewind button ">" 2 times. Usually, these types of glitches are device-specific, meaning that even though the Prime video channel is not working on your TV right now, it's working on other streaming devices, including Roku devices.ΔΆ) Clear the cache - this won't hard reset the Roku and won't clear your passwords. These workarounds aren't very pretty, but at least you can watch that channel's content until this issue is resolved. However, if it's on Amazon's end, there is little you can do until they resolve it, but there are temporary workarounds that you can do. I'm unsure if this will help you PKinVA, but it may be a cache problem with the new update conflicting with the old channel version on your TV. I repeated the steps users had and didn't experience the crash, so my Roku Ultra device doesn't seem to be affected currently. I just launched the Amazon Prime channel after PKinVA's post, and it's totally different looking, meaning the channel had a major update, so it may be glitchy for a bit till Amazon resolves all the glitches.
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